Terms & Conditions

hanahana beauty got an upgrade! the same, beloved formulas with a new look! hanahana’s rebrand includes updated packaging and sizing for an improved product experience - so you continue to stay ash-free!

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    Coronavirus Delivery Impact

    Delivery services everywhere including international are still experiencing delays and disruption as a result of the pandemic, and in some countries, deliveries have been suspended. Please note that we are unable to guarantee delivery times or send replacement parcels for lost or stolen packages. Be sure to check the USPS.com site for the most up to date delivery impacts.

    Shipping

    Hanahana orders are processed within 7-10 business days (excluding weekends and major holidays). 

    Once your order has been shipped, you will receive an email notification and tracking #. After placing your order please take a moment to double-check that your shipping address has been entered correctly. Once your order is shipped, we are unable to re-route or ship replacements.

    If you package gets "returned to sender" we will be in touch to arrange re-shipping. You will need to confirm your address and pay again for shipping (note that this may be more expensive than your original payment).

    If you package is marked as delivered but you do not have it (ie: lost package), we are not able to honor a refund, please contact your local mail carrier.

     
    Estimated Delivery Dates

    Our estimates of average delivery times are based upon information provided by our shipping carriers. Standard Ground delivery is not guaranteed by the carrier but will occur in 2-5 business days after the order has been processed for most orders. For the most up to date delivery estimate, check the tracking number found on your shipping confirmation email.
     
    During promotions, holidays, and at the end of each month, shipments may be delayed slightly due to high order volumes.
     
    Shipping Methods

    Standard Ground
    Orders shipped USPS Standard Ground are typically delivered in 2-8 business days after processing.

    Priority Shipping
    Orders shipped USPS Priority is typically delivered in 2-3 business days after processing.
      

    Order Limits

    We have a order limit of 4 per each individual item, orders that exceed will not be accepted. 

    Final Sale

    For product safety reasons all sales are final. We accept refund or exchanges, for items damaged in transit or items that are defective. Melted shea does not qualify for exchange or refund. To be eligible for a refund or exchange you must first contact us within 10 days of receiving your order to alert us of the damage. You must return the item to us, we do not pay for shipping labels. Upon the receipt of the damaged item, we will send out a replacement, if available. If a replacement is not available we will issue a full refund of the purchase price of your item. When submitting for an exchange send us an email at customerservice@hanahanabeauty.com with the order number, picture of the product(s), and we will do everything to help you out!

    Click here to read our FAQ's.