Hanahana orders are typically processed within 3-7 business days (excluding weekends and major holidays).
Once your order has been shipped, you will receive an email notification and tracking number. After placing your order please take a moment to double-check that your shipping address has been entered correctly. Once your order is shipped, we are unable to re-route or ship replacements.
If you package gets "returned to sender" we will be in touch to arrange re-shipping. You will need to confirm your address and pay again for shipping (note that this may be more expensive than your original payment).
If you package is marked as delivered but you do not have it (ie: lost package), we are not able to honor a refund, please contact your local mail carrier.
Estimated Delivery Dates
Our estimates of average delivery times are based upon information provided by our shipping carriers. Standard Ground delivery is not guaranteed by the carrier but will occur in 2-5 business days after the order has been processed for most orders. For the most up to date delivery estimate, check the tracking number found on your shipping confirmation email.
During promotions, holidays, and at the end of each month, shipments may be delayed slightly due to high order volumes.
Orders shipped USPS Standard Ground are typically delivered in 2-8 business days after processing.
Orders shipped USPS Priority is typically delivered in 2-3 business days after processing.
For product safety reasons, all sales are final. We do not honor refunds or accept exchanges for packages or products damaged during transit. Melted shea does not qualify for exchange or refund. Upon the receipt of the damaged item, we will send out a replacement, if available. If a replacement is not available we will issue a store credit in the product amount which only may be used towards future shopping with us.
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