Terms & Conditions

Holiday Shipping Deadlines

Place your order by the following dates to get by December 24th

USPS

  • USPS Retail Ground December 15, 2020
  • USPS First Class Mail December 18, 2020
  • USPS Priority Mail December 19, 2020
  • USPS Priority Mail Express December 23, 2020

UPS

  • UPS Ground December 11, 2020
  • UPS 3 Day Select December 21, 2020
  • UPS 2nd Day Air Service December 22, 2020
  • UPS Next Day Air Service December 23, 2020

Coronavirus Delivery Impact

Delivery services everywhere including international are still experiencing delays and disruption as a result of the pandemic, and in some countries, deliveries have been suspended. Please note that we are unable to guarantee delivery times or send replacement parcels for lost or stolen packages. Be sure to check the USPS.com site for the most up to date delivery impacts.

Shipping

*Reference Holiday Shipping Deadlines*

Update 9.8: Due to the current high volume, orders will be processed within 8-11 business days. Thank you for your patience.

Hanahana orders are processed within 8-11 business days  (excluding weekends and major holidays). 

Once your order has been shipped, you will receive an email notification and tracking #. After placing your order please take a moment to double-check that your shipping address has been entered correctly. Once your order is shipped, we are unable to re-route or ship replacements.

If you package gets "returned to sender" we will be in touch to arrange re-shipping. You will need to confirm your address and pay again for shipping (note that this may be more expensive than your original payment).

 
Estimated Delivery Dates

*Reference Holiday Shipping Deadlines*
Our estimates of average delivery times are based upon information provided by our shipping carriers. Standard Ground delivery is not guaranteed by the carrier but will occur in 2-5 business days after the order has been processed for most orders. For the most up to date delivery estimate, check the tracking number found on your shipping confirmation email.
 
During promotions, holidays, and at the end of each month, shipments may be delayed slightly due to high order volumes.
 
Shipping Methods

Standard Ground
Orders shipped USPS Standard Ground are typically delivered in 2-8 business days after processing.

Priority Shipping
Orders shipped USPS Priority is typically delivered in 2-3 business days after processing.
  

Order Limits

We have a order limit of 4 per each individual item, orders that exceed will not be accepted. 

Final Sale
For product safety reasons all sales are final. We accept refund or exchanges, for items damaged in transit or items that are defective. Melted shea does not qualify for exchange or refund. To be eligible for a refund or exchange you must first contact us within 10 days of receiving your order to alert us of the damage. You must return the item to us, we do not pay for shipping labels. Upon the receipt of the damaged item, we will send out a replacement, if available. If a replacement is not available we will issue a full refund of the purchase price of your item. When submitting for an exchange send us an email at customerservice@hanahanabeauty.com with the order number, picture of the product(s), and we will do everything to help you out!

Click here to read our FAQ's.